Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. But generally i was just sadened - i remember Virgin setting the trend, i remember when they were genuinely threatening BA for 'flag carrier' status. We continued to the far aisle and turned right, passing through the seven rows of premium economy before arriving at our seats. One final note: After returning from the trip and researching flight options, I stumbled across the nuance that booking two one-way award tickets through Virgin Atlantic Flying Club results in lower fuel surcharges than booking a single round-trip or multicity itinerary. The one-way flight from Boston to Heathrow only required 20,000 miles through Virgin Atlantic’s Flying Club program — though had we be traveling on standard (nonpeak) dates, that would’ve dropped to 10,000 miles each way. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. The Upper Class cabin on Virgin Atlantic’s A340. (Gatwick only) but they were very quite narrow.Check in at Gatwick was excellent with friendly staff,crew was nice but did get overlooked a couple of times when they were handing out drinks and snacks so maybe that our row was a bit of a dead zone.Overall the flight was good but would go back to booking premium again . The headrest on the seat slid up and down, and the two sides swung out to provide some support when trying to rest. It's strange that the transatlantic market is fiercely competitive but the choice of airlines isn't the greatest unlike, for example, flights to the Far East. Once I was on board the A340, I realized it hadn’t been updated much — if at all — since the last time I was on board. There were several different seating options, and both bathrooms even boasted showers, a nice amenity for Priority Pass members who want to freshen up before a long-haul, international flight. Despite expecting the “blueberry and pomegranate Cooper Street granola cookie baker” as described on the menu, I found an apple-cinnamon-flavored Nutri-Grain bar accompanied by a small container of Greek yogurt. Within a few minutes of settling in the crew also distributed sleeper suits. Share ... At one time, Virgin Atlantic Upper Class was the best of the best, with each passenger getting their own little pod and a lie-flat seat. The Upper Class suite is 22″ wide and turn into a 33” wide, 6’6” long, totally flat bed at the touch of a button. Virgin Atlantic 12 Boston (BOS) – London (LHR) Friday, January 24 Depart: 9:50PM Arrive: 9:30AM (+1 day) Duration: 6hr40min Aircraft: Boeing 787-9 Seat: 11A (Upper Class Business Class) I boarded through the second set of doors, and was pointed left into the Upper Class cabin by the flight manager. Early 2020, I flew with Virgin Atlantic in Business Class (or Upper Class, as it’s called by the airline) from London to New York. That’s a cocktail bar in Upper Class, not an office desk. One of my biggest pet peeves on transatlantic flights — especially shorter ones — is inefficient, slow service. The cheese course was very nice and I was encouraged to have port but just stuck with the very nice Malbec wine. Virgin is the WreckIT Ralph of the Business Class Game.Small, cramped seats, which all access the aisle but are narrow and bucket like, an old low definition screen is less than what you would expect in most economy class long haul flights these days - Vera theyve branded it, that was once cool now it just seems dated. We booked my trip between London and New York as a round-trip award, so we paid a total of 95,000 Virgin Atlantic Flying Club miles and about $845 in taxes and fees. Then they tried resetting the system but didn’t have any success. Sadly, this wasn’t very functional, as it took some effort to get the TV turned into the right spot. Overall a very good flight with the few minor negatives thrown in to keep things interesting!! The tray table itself was rather small but functional. And is the upgrade to Premium Economy on Virgin with the money - $250 each on the outbound flight (BA's upgrades are too expensive)? As noted above, there were two bathrooms in the middle of the economy cabin and another two at the rear. The reverse side of the menu included drinks, which I found to be extensive for economy. While the Hilton is physically connected to the airport via a skybridge, I always opt for the Embassy when arriving late into or departing early from Boston, thanks to the spacious two-room suites as well as the property’s proximity to the rental car facility (a five-minute walk). Virgin Atlantic’s inflight entertainment system, Vera, was relatively extensive, with 110 movies, 131 TV shows, over 500 music options and a handful of games. The lounge was larger than expected and included a relatively diverse set of breakfast offerings, including full-sized bagels, yogurt, cereal and even omelets. The young upstart didnt now how to evolve and so it lost its mojo. Flying Virgin Atlantic Upper Class is a great way to travel for a number of reasons, but here are few that really stand out. The fact that it shared the armrest with the tray table significantly reduced the width of the bulkhead seats, too. Given the early hour and the mere handful of departures from the terminal, security was mostly quiet, though I imagine it gets quite busy later in the day. It’s also worth noting that I bought a pass for my wife as well, paying for one in pounds and one in US dollars to compare the exchange rates that Virgin Atlantic was offering with the two pricing options, and they were close to one another. Row 40 was the very first row of the economy cabin, situated up against the bulkhead that separated it from premium economy (which strangely ended at Row 25). With the opening of TPG UK earlier in the year, I decided to pay a visit to the office and bring my wife and daughter along for the trip. After a quick stop to fill our water bottles, we arrived at Gate E8 just as boarding was announced. With no TSA PreCheck lane, and with no PreCheck designation on our boarding passes, we were forced to endure normal security procedures and dutifully emptied our pockets, removed our shoes, and took our laptops and tablets out. Luckily, too, Virgin is pretty generous whe… For the most part, my first Virgin experience on their Airbus A340 was a good- but I’d have preferred to try the airline’s new Upper Class Suites, presently only available on … Virgin Atlantic — along with all other international airlines — uses Terminal E, and we were dropped off at the arrivals level. They’ve been leapfrogged, however. In the case of my daughter’s seat, the twisting mechanism wasn’t working properly, so she was forced to watch her movie at an angle — and ultimately decided to switch back to her Kindle. Please view our advertising policy page for more information. Boasting brand new Upper Class, premium economy and economy cabins, the new products have been much-anticipated. The service was just as good as before and I caught the end of the breakfast menu. I agreed but was a bit odd when the mains were being served and the passenger on either side who ordered just before and just after me both got the chicken and leek pie. The two middle seats, on the other hand, only had the one fixed armrest, while the other two were adjustable. The service on this flight far exceeded my expectations. This site does not include all credit card companies or all available credit card offers. As a result, during takeoff and anytime we experienced even the most minimal amount of turbulence, the two would rub together, and the friction created a sound like squeaking mice. And it wasn’t just good ordering on my part; my wife got the chicken dish, and we ordered the gnocchi for my daughter, and both were equally (if not more) delicious. DO yuo remember when Virgin was the sizzle? However, despite selecting three seats together at the time of booking, our seat assignments had been switched — the two of them were in Row 42 and I was across the aisle in Row 41. You could also purchase a messaging-only pass for 2.99 pounds or $3.95. Just before landing I was served a very nice afternoon tea with different and tasty sandwiches. After a five-minute wait, another agent was able to unblock the bulkhead row, and we were moved to 40E, 40G and 40F. If my flight had been a little later I would have had time to sample the main menu which looked very appealing but it would have been too tight. Stuck.The food is okay, i like the big table and the chair does fold into a proper flat bed which is better than say Lufthansa with their strange inflatable seats. The entertainment selection was pretty good even if the TV position is a bit clunky. The crew was apologetic as we went through three stages that ultimately ended in full functionality. The full meal service commenced at 12:04pm, nearly three and a half hours after we took off. Note that Virgin Atlantic also partners with Chase Ultimate Rewards and Citi ThankYou Rewards, giving you a multitude of options to quickly boost your Flying Club account balance. Had I known this ahead of time, I could’ve saved about $100 per person on my award tickets, but c’est la vie …. Around 10:20am, roughly an hour and 45 minutes after takeoff, the flight attendants came by with a full beverage service and then offered another at 11:45am. A review of the daytime Virgin Atlantic flight from Boston to London Heathrow on the A330-300 in economy. This was my first Virgin Atlantic flight, but I promise you that it won't be my last. Whereas once Virgin defined good content on board, now it is just a tired collection, less than you would get on any other carrier and delivered less well. There was a priority line and boarding was very straightforward. No touch screen, no proper airline avionics, and worst of all a really poor selection of content. The desert was a small container of Key lime pie. Check in was efficient and friendly and then straight up in the lift to the special Virgin Upper Class security check area which is fantastic. 67 reviews of Virgin Atlantic "Virign is my preferred transatlantic airline though my relationship with them has gone up and down over the years. Virgin Atlantic A330 Upper Class. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. For an explanation of our Advertising Policy, visit this page. One of the most disappointing aspects of the bulkhead was the fact that the overhead bin compartments down the middle of the plane were not secured to the bulkhead itself. I used my Chase Sapphire Reserve to pay for the taxes and fees, knowing that we’d be covered by the card’s excellent trip-delay benefit as well as trip-cancellation-and-interruption protection. If you’re traveling alone and are in the center, that means you at least won’t be bothered by your seatmate. Any quibbles are first world problems but my biggest is the seat. Virgin Atlantic departure gate Boston. For more information on Virgin Atlantic’s Flying Club programme, see this post. Signs indicated that it opened at 4:45am, a full three-and-a-half hours before departure, and whether folks had arrived early or were planning to arrive late, the check-in area was largely devoid of other passengers. Would I fly this route again? The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. On the A330 the area wasn't really set up for this but passengers could help themselves to snacks and drinks from here. As a result, you’re generally much better off transferring points from one of the three major transferable point currencies to Flying Club. The immovable armrests also housed the call button, the switch for the seat’s reading light (which could also be turned on and off from above), and power outlets, which was limited to USB and AV jacks. Imagine my surprise when, shortly after takeoff, we were given menus for the flight. July 19, 2016 by Mike Friedman. We've considered every detail, starting with our chauffeur driven car service, which will take you to and from the airport in style. WoW!!! THe controller is an old PS2 type wired affair, youre not going to find one of those on Singapore these days.The staff are friendly, but the women, crammed into their once cool iconic red pencil dresses and slightly see through white blouses are a symbol of sexiness as it was defined by Victoria Secrets, objectified, predictable and somehow out of place, no, not out of place out of touch. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. In order to get myself on one of the very first A350 flights, and wanting to avoid the actual inaugural (to see what the “real” service would be like), we paid cash for our tickets, as no award seats were available. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN). The plane, like virtually all of Virgin Atlantic’s fleet, was equipped with inflight Wi-Fi, though it initially wasn’t working. Virgin Atlantic Upper Class A340 Review: London to Boston. The big drawback was the hard product, as it felt dated despite being less than 7 years old. The amenities at our seats were limited, consisting solely of a small pillow, blanket and a cheap pair of headphones wrapped with an envelope to donate leftover currency to Change for Children. It’s worth noting that these flights are also available using Delta SkyMiles, and while you’d only pay $5.60 in taxes for the BOS-LHR flight, you’d need to fork over 2x to 2.5x the number of miles: 25,000 during standard dates (compared to 10,000 with Virgin Atlantic) or a whopping 40,000 during peak dates (compared to 20,000). A separate station included flavored water and an array of jars of sweet and savory snacks. The Cabin Service Manager came around and introduced himself personally using my name which was a nice touch and a new one for me. A one-hour pass cost 6.99 pounds or $8.95, or an entire flight was 20.99 pounds or $26.95. It has been in the media that the airline is struggling financially relative to BA and this sort of highlights it. Seats had great legroom,priority boarding ,fast track security. I found that the speeds on board allowed just the simplest of tasks. Because of the way the seats are arranged in the cabin (i.e in a herringbone layout) the windows are pretty much redundant from the point of view of someone who wants to look out of them during the flight – they’re behind the seat with the seat facing directly away: Virgin Atlantic’s economy class on daytime flights to London may now be one of my favorite ways to get to Europe. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. After checking award availability, we soon had three seats on Virgin Atlantic’s nonstop flight from Boston (BOS) to London Heathrow (LHR). For example, 60,000 points are worth $750 toward travel. This post contains references to products from one or more of our advertisers. Nevertheless, it was nice to put something in our stomachs so early in the flight. I managed to squeeze in 2 of the bar bites and they were bites - tiny but tasty. It’s possible that we’re simply spoiled with the updated inflight-entertainment systems found on new and retrofitted aircraft these days, but the entire screen apparatus wasn’t fully functional. Virgin Atlantic Upper Class cabin A350-1000. Once in a while, you may feel like treating yourself, or perhaps have worked hard saving up your air miles, or like my husband, you have to fly a lot for work and one of the perks is having your company stump up the bill for a business class flight. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Although we were each allowed a checked bag, we only had one large suitcase, and I was a bit apprehensive it was overweight. Today I will look at the flight itself. The crew was amazing, the seats were wonderfully comfortable and even laid down entirely to make a comfortable bed, and the food was beyond tasty! We may receive compensation when you click on links to those products. The seat pockets on the bulkhead had the usual literature and safety card along with a blanket and headphones. Excessive costs to change outward journey for flight for four. I’m a Virgin-virgin no more: I recently flew Virgin Atlantic for the first time, sitting in the British airline’s Upper Class from New York’s JFK to London’s Heathrow. Since our flight showed as being on time, we left the lounge at 7:30am, five minutes before our scheduled boarding time. Unfortunate that Virgin think that it’s good customer to charge long standing customers ( my husband has been in Flight Club since 2003) so much to change an outward part of a flight by two days! Drinks were flowing and you know that a lounge is good when you start hoping that your flight might be delayed so you can stay longer but that wasn't to be!Bparding was completed about 15 minutes early. Absolutely. The Points Guy will not sell your email. My screen also had pixelation down the side that didn’t ruin the image but was noticeable the majority of time. We were glad we brought our own headphones on board, which were compatible with the headphone jack at the top of the armrest at each seat and provided a much better audio experience. As the flight was blocked at less than seven hours and given the fact that we were flying in economy, I wasn’t expecting much from the food-and-drink service. The flight was on a Boeing 787-9 aircraft. We'd… We booked this as a return flight, and paid 95,000 Virgin Flying Club miles and £648 tax. Maybe it was because I was ravenous by this point, but my main dish was outstanding. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN). London Heathrow LHR Terminal 3 to Boston BOS with Virgin Atlantic Upper Class on the Boeing 787 Dreamliner. On this Virgin Atlantic Flight 12 from Boston to London, we were on the Airbus A330-300, which has 33 seats in Upper Class. All passengers boarded through Door 2L, and the sleek Upper Class cabin was immediately to the left. It’s also worth noting that the bulkhead seats had both the tray tables and the personal TVs in the armrests, as opposed to TVs that swing out from the bottom. Great award rates, flight times that help prevent jet lag, roomy bulkhead seats, terrific food and friendly, efficient service. However, the seat fabric felt dated, and as a whole offered minimal padding, so I was immensely glad we had a relatively short flight on which to endure it. *Bonus value is an estimated value calculated by TPG and not the card issuer. I ordered the Chicken ad Leek pie as my main but when the main course was being served I was told that they were out of it and would I have the beef. Besides offering generally solid award availability, it’s easy to accrue Virgin Miles in Flyi… Our flight was wheels up at 8:36am Eastern after a decent taxi to Runway 33L, and the first round of service started just 19 minutes later. Today (December 30, 2020): Review of Virgin Atlantic A350’s (new) Upper Class from London to New York. The boarding music was fun and upbeat and soon drinks were offered but without a word which was surprising. Either the agent didn’t notice or didn’t care, but it was tagged and sent on its way without any issue. The flight is too short for that really and the option wasn't being offered but am sure would have been provided on demand.Food was good and the drink flowed once airborne. Virgin Atlantic Upper Class amenity kit contents. Introduction: Spending The Night With A Virgin Virgin Atlantic 787 Upper Class Hong Kong to London Virgin Atlantic Revivals Lounge London Heathrow Conrad London St. James Grand Deluxe Room Virgin Atlantic 787 Economy Class London to Hong Kong My dad and I got to the airport at 10:30 PM for our 11:55 PM flight. I have no problem at all with paying the additional cost of the flights themselves on a different day, but seriously £600 for administration seems rather excessive! I wonder why Virgin seem to be the only airline to announce the number of passengers on board. After a short walk and escalator ride, we found ourselves right at the check-in area for our flight. Review tags are currently only available for English language reviews. View our latest valuations here. Virgin Atlantic selected a unique layout. It’s impressive that Virgin Atlantic distributes sleeper suits on such a short flight in business class, though for what it’s worth they’re not very high quality, so I ended up wearing the ones I had brought with me. Loading a website took anywhere from 10 to 30 seconds, even with background syncing (like Dropbox) turned off. One-way Upper Class tickets cost 47,500 miles plus about £445 tax. All told, we were through and on our way within 10 minutes. See, trip-cancellation-and-interruption protection, Jordan Aviation could launch US flights with a former Emirates plane, How pilots keep their skills sharp during COVID-19 downtime, You can now add select Chase business cards to Apple Pay, Blue Cash Preferred® Card from American Express, 8:55am (19 minutes after takeoff): Breakfast, 10:20am (one hour, 44 minutes after takeoff): Drink service, 11:45am (three hours, nine minutes after takeoff): Another drink service, 12:04pm (three hours, 28 minutes after takeoff): Hot towel, 12:20pm (three hours, 44 minutes after takeoff): Lunch, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. The crew on this flight provided the exact opposite. Flight Review: Virgin Atlantic B787-9 Dreamliner Upper Class, New Delhi to London Heathrow 1 Nov 2018 by Nisha Shroff BACKGROUND: Virgin Atlantic operates its … I choose the full-flight pass, as we still had nearly four hours to go when it finally started working, and I purchased the pass using my Ritz-Carlton Rewards card to hopefully use up portions of my $300 annual travel credit. However, the TVs themselves showed wear and tear that was atypical for their relatively young age. This site does not include all credit card companies or all available credit card offers. A few minutes later and I was in the Virgin Clubhouse ar LHR. When my sister announced that she was getting married in Vermont the weekend just before the Fourth of July holiday, my wife and I immediately set out to make the most of the fact that we’d be in the Northeast by planning a trip that wouldn’t be as easy from our home state of Florida: the United Kingdom. It did jar at one point when I bought a duty free gift and the steward made a point of saying to his colleague who had been looking after me most of my flight that I must have preferred his service to hers. Does anyone have a preference on airlines - Virgin Atlantic or British Airways? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Generally, I find award availability through Virgin Atlantic’s Flying Clubto be pretty good, and had there been availability on the flight we needed, it would have cost 47,500 miles plus 447 pounds (about $550) in taxes and fees. This is a fantastic airline lounge and more. But now Virgin has gone and spoiled it all by installing wi-fi in their first super new Boeing 787-900 Dreamliner, currently operating the London Heathrow to Boston Logan route. Whether you're with us for business or pleasure, travelling in Virgin Atlantic Upper Class makes your journey something to look forward to. 2 pieces of checked luggage are included with a Premium ticket and 3 pieces are included with an Upper Class ticket. This flight was booked as the outbound portion of a larger trip, with a return from Manchester (MAN) back to Orlando (MCO), where our trip to my sister’s wedding had begun. With the latter not slated to open until 11:30am, we followed signs to the left for The Club, which was one floor down from the main concourse and on the same level as the Virgin Atlantic Clubhouse. We thanked both agents for their help but then remembered our bag tag had been stuck to the back of my original boarding pass. Either $5 or 5% of the amount of each transfer, whichever is greater. We were told the flight was full, but he was happy to check with his supervisor, though she was busy with an unaccompanied minor checking in next to us. Yesterday I reviewed the start of my Virgin B787 trip with my Virgin Atlantic Clubhouse experience at Heathrow Terminal 3. The introductory letter on the inside wasn’t totally accurate, as our early-morning departure meant that our initial service didn’t include a full range of beverages (though the lack of complimentary sparkling wine was accurate, it was not something I was interested in purchasing). But over the Atlantic, I want to watch a movie, eat, drink and sleep, thank you. Unfortunately, that was the end of the formal food-and-beverage service during the flight, though additional drinks were always available using our flight-attendant call button. Delta One v Virgin Atlantic Upper Class Review. Second time to fly Virgin Upper Class to USA. Our seats had been set with a small pillow and thin cover over the headrest. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Virgin Atlantic Airways: London - Boston in Upper Class - See 15,087 traveler reviews, 2,694 candid photos, and great deals for Virgin Atlantic Airways, at Tripadvisor. By this time, I was pretty hungry, so when the food cart arrived at 12:20pm, it was a welcome sight. The center seats are in a herringbone configuration, meaning they face the aisle. A RED VENTURES COMPANY. With reasonable award rates and a complete lack of jet lag, it was an enjoyable flight. Upper Class was full though. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. The initial “meal” came in a cardboard box with a choice of tea, coffee or water (I selected the latter two). It was easy to drown out with a movie or noise-canceling headphones, but for anyone hoping to focus on work, be aware that you’ll definitely want to have a remedy if you find yourself on the same plane (and note that the two bulkheads on either side in Row 40 didn’t have the same issue; it was limited to the middle section). I didn’t see any additional displays of snacks set up in the economy cabin, so this meant that by the time we made it through immigration, grabbed our bags, hopped the train into the city and reached our hotel, we were once again ravenous. The first wave of boarding included Upper Class, premium economy and priority passengers, and given that we were traveling with a small child, we hopped into the queue and were allowed to board at that time. There were 16 rows of seats in a 1-1-1 herringbone configuration in the Upper Class cabin for a total of 45 seats (row one has only one seat and row 17 has two seats). 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. It was in the days of Oasis and Patsy Kensit and BritPop and Noel and Liam and Kate Moss and Britain was taking on the world and Tony Blair was an icon of hope not a war mongerer. Experience the famous Virgin Atlantic Upper (business) Class on this Boeing 787-9 flight from London to Shanghai. While the seating mix-up during check-in was a bit frustrating, the carrier made up for it by switching us to roomy, bulkhead seats, and once airborne, we found the service and cuisine to be excellent. Please view our advertising policy page for more information. We looked longingly into the Clubhouse as we walked down the hall to The Club, but once inside were pleasantly surprised by the offerings. I got the Italian sausage marinara, and it came with a side of mashed potatoes, a small bottle of still water and a pack of crackers with two types of cheese. In addition, the meal choices on the righthand side of the menu also had slightly inaccurate information. Though the carrier is known for its exorbitant fees, traveling in economy for the short jaunt across the Pond meant that we only needed to pay about $150 out of pocket per person. Finally, at 10:50am Eastern Time — roughly two hours and 15 minutes after takeoff — the cabin supervisor was excited to announce that service had been restored. This would also give us a chance to test a daytime flight to London to see if it were really better for avoiding jet lag. Virgin Atlantic has recently launched its new Airbus A350-1000 aircraft on its headline London to JFK route.